Refund policy
Most merchandise may be returned for full refund, less shipping and handling charges, within 30 days of purchase. Customers are responsible for returning items at their own expense. Merchandise must be in original condition with all tags and packaging included, otherwise it may not qualify to be returned. City Dancewear reserves the right to charge a 20% restocking fee on returns equal to or greater than $100. We charge a standard $50 to return or cancel any orders for Rac N Roll bags.
The following items are FINAL SALE and cannot be returned:
- All shoes worn with bare feet (FootUndeez, Dance Paws, all turning shoes)
- All tights and socks
- Training tools
- Accessories
- Undergarments (bodystocking and bras included)
- Custom made or special order items
- Final sale markdown merchandise
- Gift items and Holiday seasonal items
- Makeup
- Hair accessories
- Jewelry
- PPE (masks and face covers)
- Jason Samuels Smith Tap Shoe in White or Limited Edition colours
Returns may be sent by mail to:
City Dancewear
Unit 16, 6624 Centre Street SE,
Calgary, AB, Canada
T2H 0C6
Returns with shipping or Customs COD will not be accepted. Shipping and handling is not refundable.
Alternatively, returns and/or exchanges may be done in store within 30 days of purchase.
Black Friday Sales - all sales are final sale - no exchanges, refunds or returns on sale items or during the promotion. Sale excludes character skirts & gift cards.